No, you don't need to sign up to place an order.

However, having an account allows you to track the status of your order at any time and
save your information for a faster checkout.

Should you have questions or issues with your order, please contact me at support@shopmomentsofgold.com

Please remember to include your name and order number, if you've already placed your order.

I'm sorry to hear that you're not happy with your order.

As long as the products are unused and undamaged, you can return them to me for a refund. Please use the original packaging to ensure that the products arrive safely, and include a note with your name and order number.

Please note that we do not cover the cost of shipping.

B-stock items are excluded from exchange and returns.

If a product has a flaw that was not listed, please contact customer service as described in the next question.

In this case, please first contact our customer service with a description of the damages and at least one photo that clearly shows them.

Don't forget to include your order number and name in your email.

We will work together to find a solution you're happy with.

As of now, I unfortunately only ship within Germany.

I am already working on enabling shipping to other EU countries. Feel free to follow us on Instagram so that you don't miss out when it becomes available.

Since I try to keep shipping costs as low as possible, they vary depending on the order.

The correct shipping costs will be shown to you during the ordering process as soon as you have entered your address.

It depends on the size of the package.

Most orders are shipped with Deutsche Post or DHL, while the rest are delivered by Hermes.

Please contact customer service as soon as possible in this case so that the address can be changed in time.

If your package is already on its way, it's best to wait and see if it still arrives. If it doesn't, it
will likely be returned to me and I will send it again to the correct address.

However, if this happens again, I will have to charge you the
shipping costs again.

I'm sorry that you haven't received a response yet. Have you checked your spam folder?

If there's nothing there, please send me a new email or message me on WhatsApp.

Also, please note our business hours (Mon-Thu 9am-12pm + 1pm-3pm) and that a response may take some time depending on the volume of inquiries.